Our Policies

At Face.Studio, we are committed to providing a professional, safe, and welcoming experience for all our clients. Our policies are in place to ensure fairness, efficiency, and the highest standard of service. As a busy clinic, last-minute cancellations and missed appointments impact both our practitioners and clients. We kindly ask that all clients review and adhere to our booking terms before making an appointment.

By booking with Face.Studio, you agree to these policies. We appreciate your understanding and cooperation in helping us provide the best possible service.

Prescription Treatments

  • For treatments requiring a prescription, such as anti-wrinkle injections, a 50% cancellation fee will apply if you cancel after booking confirmation to cover product costs.

Booking Fee

  • All bookings must be secured with a 50% non-refundable booking fee.

  • This fee is required for all treatments and cannot be refunded under any circumstances.

Gift Vouchers & Affiliate Codes

  • Gift vouchers are non-transferable and must be used by the named recipient.

  • Only one gift voucher can be used per treatment and cannot be used on special offers.

  • Affiliate codes can only be applied to a first appointment and cannot be combined with gift vouchers or offers.

  • Discounts from affiliate codes apply to the cheapest treatment, not the total booking cost.

Cancellation

  • If you cancel with more than 48 hours' notice, we can transfer your booking fee to a new appointment.

  • If you cancel less than 48 hours before, your booking fee will not be refunded or transferred.

  • A 50% late cancellation fee will be applied.

Accompanied Appointments

  • You may bring a plus one, but they will not be allowed inside the treatment room.

  • Children under 18 are not permitted and will be asked to leave if brought to the clinic.

  • No dogs are allowed in the clinic at any time.

Proof of Identification

  • All clients must bring physical ID (Passport, Driving Licence, or Provisional Licence) to confirm they are 18+.

  • Photos of identification will not be accepted. Failure to provide valid ID will result in cancellation of the appointment.

Rescheduling

  • You may reschedule once if you provide more than 48 hours' notice.

  • If rescheduling less than 48 hours before your appointment, your booking fee will be not be transferable.

  • If you reschedule more than once, you will forfeit your booking fee.

  • If you cancel less than 48 hours before, a 50% late cancellation fee will apply.

  • Cancellations on the day or arriving more than 15 minutes late may result in a 100% charge.

We understand that unexpected situations arise, and we will do our best to accommodate where possible.